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FAQ
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What parts of the watch can I customizeThe Logo in the face of watch, engravement at the back and the crown
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Can the shipping be faster?excellence takes time and must not be rushed as all our products are hand made to order.
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How long is the shipping?Please be advised that the custom design takes 3-5 working days plus approval from the customer, 7-10 working days for assembly and 7-10 days shipping.
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Where is the watch made from?Mechanism is purchased from Japan, hardware is made in Philippines and hand assembled in Croatia
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Can I refund?Only if the item is damaged or not working. Please make sure to have a video when opening the package as proof
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Can I use my own logo?Yes, applicable for the Face, Back and Crown
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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